This supplier has been the most frustrating experience I’ve had in business. First, they ignored clear instructions and photos and stitched the patch for my grappling shorts on the outside — a massive, obvious error. Then the rash guards finally arrived after months of delays, and 10 out of 35 were defective. Stitching didn’t cover the seams, white thread exposed, and the fabric was damaged. These are not minor cosmetic issues — these are serious quality flaws that make the products unsellable under a premium fightwear brand. I was promised multiple quality control checks and told any defective items would be remade or refunded. That was a complete lie. Now they refuse to take responsibility and offer a laughable refund, acting like the defects don’t matter. If you value your brand, time, or sanity — stay far away from this supplier. Horrible communication, poor workmanship, constant excuses. Absolutely not worth the risk.

Ответ от поставщика:
1.Regarding the patch issue, we promptly made the revisions and provided the requested results. However, you demanded compensation for the timeline and requested a refund without paying the final balance, all while accusing us of delays. These are unreasonable demands, which is why we declined.
2.Refund Demands and Unpaid Balance
You requested a full refund for the entire order without paying the outstanding balance and threatened negative reviews if we declined. This is both a contractual violation and an attempt to extort compensation.
We offered a fair solution based on verifiable issues, but you refused to engage in good - faith negotiation.
3. Communication: Facts vs. Misrepresentation
Our team responded to all inquiries within 12 hours, provided weekly production updates, and shared design proofs promptly. Your claim of "horrible communication" is contradicted by our email trail.
12 Jun 2025